Refund Policy – Queenswalk
At Queenswalk, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below.
Returns Eligibility
Items can be returned within
7 days of delivery
if they meet the following conditions:- The product is unused, unworn, and unwashed
- Original tags and packaging are intact
- The item is not damaged or altered
Products that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene reasons, certain items may not be eligible for return if used or opened. Queenswalk reserves the right to refuse returns that do not meet our policy standards.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed within
5–7 business days
- The amount will be credited to your original payment method
Exchange Policy
We offer exchanges for size or color, subject to product availability. If the requested item is not available, a refund will be issued.